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ANC's Service & Retail Applications Certificate of Proficiency

 

The certificate of proficiency in Service & Retail Applications prepares students for jobs in the retail and service fields.  This certificate program emphasizes the importance of value-added customer contact and maintenance of a variety of store environment aspects.  Additionally, students will gain proficiency in cashier applications.  Successful completion of this certificate requires grades of C or better in each prescribed course.

 

 

Key Questions:

 

Do you like to work with people?

  • Frontline careers in service and retail settings require constant interaction with customers, vendors, and co-workers

Do you prefer jobs that involve sitting in one place for long periods or moving around frequently?

  • Frontline careers in service and retail settings do not normally involve remaining in one location; such careers involve being on the go

Do you prefer working alone or as part of a group?

  • Persons in this field almost always work as part of a group

Are you a dependable person?

  • Frontline careers in service and retail business are vital for successful operation of the enterprise; therefore, personal dependability is a must
 

Key Skills / Aptitudes:

  • Customer service aptitude

  • Dependability

  • Interpersonal Skills
   
 

Specific Career Opportunities:

  • Cashier

  • Front desk clerk

  • Bank teller
   
 

Possible Work Settings:

  • Retail or service-related
         Retail store
         Restaurant
         Hotel/motel
         Financial institution
         Service-related franchise or
              small business